How-to Videos and Support

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We are constantly adding new support content based on your feedback so please send your thoughts and suggestions to support@BIGhealthcare.ca. We hope you enjoy the new BIG Dashboard experience.
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Support Documents

  • How to load a standard or annualized trial balance file (TBF) ⬇️
  • How to load a future year budget trial balance file (TBF) ⬇️

  • How to create and manage Custom Peer Groups ⬇️

  • How to manage your users (Org Admin) ⬇️

  • How to use the Query Tool (Subscribing Member) ⬇️

  • How to login for the very first time only ⬇️

  • How to change your password and update your profile ⬇️

  • How to use the Peer Group Builder – NEW BETA FEATURE!  ⬇️

BIG Report Definitions

A complete listing of report definitions including: functional centre productivity and performance indicators, data adjustments, workload measures, performance screening, statistical outliers and more. See general report definitions here.

In addition, we provide a complete listing of all BIG Primary Accounts (aka functional centre roll-ups) that have been created to facilitate the peer benchmarking process. See BIG Primary Account definitions here.