Terms of Service

Last updated September 26, 2025.

The Benchmark Indicators and Management Information Systems Trial Balance Data Sharing Program is a Canadian-only service that uses the Management Information Systems Trial Balance (“MIS TB”) data format and any other data provided by its Members to generate operational efficiency reporting statistics and any other new products and services from time to time. These reports are delivered in a software as a service format via the website https://big.healthcare (the “Site”), formerly https://members.bighealthcare.ca, as well as in various offline formats.

These are the legally binding terms of use for the Benchmark Intelligence Group Inc. (“BIG”) Benchmark Indicators and MIS TB Data Sharing Program (the “Program”). The Terms apply to our use of your MIS TB data (“Data”) as well as to your use of other Members’ Data. By submitting MIS TB data to the Program, whether via email or secure link, a Member Organization agrees to be bound by these Terms of Service and our Privacy Policy (https://bighealthcare.ca/privacy-policy/), and all individuals authorized by the Member Organization to access the Site or Program services (including those with individual user accounts) are automatically bound by these Terms and the Privacy Policy through the Member Organization’s acceptance.

For clarity, a Data file is an electronic document that is generated, sent, received, or stored by electronic, optical, or similar means, including electronic data interchange, electronic mail, telegram, telex, or telecopy.

1. Program Membership
Membership in the Program is automatically granted to any organization (the “Member Organization”) that submits its MIS TB data file (the “Data”) to BIG, whether via email, secure link, or other electronic means approved by BIG. The individual that submits a Member Organization’s Data file to BIG (the “Authorizing Member”) is assumed to have been authorized to do so by the Member Organization and accepts these Terms of Service and the Privacy Policy (https://bighealthcare.ca/privacy-policy/) on behalf of the Member Organization. This acceptance binds the Member Organization and all its authorized users, including those with individual user accounts under Section 6, to comply with these Terms and the Privacy Policy (https://bighealthcare.ca/privacy-policy/).

2. Termination and/or cancellation of Program Membership or the Program
Any Member Organization may cancel its membership in the Program by notifying us in writing at the contact information set out below. BIG reserves the right to reject any request for membership as well as to terminate the Program or terminate any Member Organization’s membership in the Program, for any reason and without cause.

3. BIG’s right to use your Data
By submitting its Data file to BIG, the Member Organization grants BIG an irrevocable, perpetual, non-exclusive and royalty-free license: i) to use that Data for the Program, including performing the analyses and generating the results to be shared among Member Organizations under the Program (the “Program Results”); and (ii) to provide that Data and the Program Results to other Members as provided for below in Section 4; and (iii) to use that Data in support of BIG’s delivery of further consulting services to other Member Organizations.

4. Member organization authorization to use Data and Program results of other member organizations
BIG hereby grants you, for the term of your membership in the Program, the non-exclusive right to use, only for your own internal purposes, any Data or Program Results that we provide to you under the Program, provided that you may use your own Program Results in perpetuity.

5. Our rights after cancellation
You or we can cancel your Membership at any time without obligation, and we may cancel the Program at any time (see Section 2 above). However, anyone to whom we have given your Data and Program Results before cancellation can continue to use them unless you contact them directly and make other arrangements with them – that is your responsibility.

6. Individual website user accounts
In addition to the Authorizing Member account, Member Organizations will be provided with individual user accounts to access the Site and its services. All individual user accounts must be requested and approved for activation by the Authorizing Member. Every user account must be uniquely assigned to an eligible individual and cannot be shared or transferred. The Member Organization is responsible for ensuring that all such individuals comply with this Agreement and the Privacy Policy (https://bighealthcare.ca/privacy-policy/) as they are bound by these Terms and the Privacy Policy through the Member Organization’s acceptance.

7. Deleting individual user accounts
From time-to-time, BIG will provide account audit reviews, but it is the sole responsibility of the Member Organization to ensure that individual user accounts are deleted as necessary. BIG reserves the right to delete user accounts at any time for any reason.

8. Personal information
BIG may collect certain personal information about its users, as detailed in our Privacy Policy (https://bighealthcare.ca/privacy-policy/). You consent to our use of that information for purposes of the identification of individual users and for the operation of the Program (including communicating with users about the Program). BIG will not share or transfer that personal information with or to anyone else, unless required by law to do so.

9. Third-Party Software
The Program incorporates certain third-party modules, libraries, or frameworks licensed under open-source or free software licenses. These components are provided subject to their respective license terms, which may include obligations such as attribution or access to source code. By using the Program, you agree to comply with the terms of these third-party licenses as applicable. A list of these third-party components, their licenses, and any applicable notices or source code is available at https://bighealthcare.ca/licenses/.

10. No liability for Information Provided
All analytics, reports, and informational content provided by BIG through the Site, the Program or any related services are for general information purposes only and are provided “as is”. BIG makes no warranties regarding the accuracy, completeness, or usefulness of such content. To the fullest extent permitted by law, BIG and its officers, employees, agents, and affiliates disclaim all liability and responsibility for any loss, damage, or harm (including, but not limited to, direct, indirect, incidental, consequential, special, or exemplary damages) arising from or related to the use, reliance upon, or inability to use any information presented on the Site. Use of such information is entirely at the Member Organization’s and its users’ own risk.

If you have any questions regarding these Terms or your use of the Services, please contact us here:

Benchmark Intelligence Group Inc.
mail: 2967 Dundas St. West #1448, Toronto, ON, M6P1Z2
email: support@BIGhealthcare.ca